Terms of use
Last updated 30 August 2026
These terms are a contract between you and Average Joe Technology OÜ(registry code 17309776, VAT EE102895812), Narva mnt 5, 10117 Tallinn, Harju County, Estonia. BottBuddy is a product of Average Joe Technology. Creating an organisation, or using BottBuddy after an invite, accepts these terms and the Privacy policy (including the Art. 28 processor terms).
1. The service
BottBuddy lets an organisation connect Telegram bots, publish Flows, send Campaigns to Segments of Contacts, and hand conversations to a human inbox. We do not operate Telegram. Delivery, blocks, and rate limits are Telegram’s. We do not claim a “viewed” or read metric — Telegram does not give bots read receipts.
2. Eligibility and accounts
Anyone 16 or older may create an organisation, including consumers. The person who registers warrants they can bind that organisation. Later OrgMembers (owner, admin, or agent) use the service under the same terms. Keep credentials secret. You are responsible for bots and bot tokens you connect.
3. Plans and payment
New organisations start on Free (€0). Free caps are one bot, 500 contacts, three members, and three monthly broadcasts. There is no public price list for Paid. A paid organisation is created only under a custom agreement: we set the four caps with you, and payment is arranged offline. Write to [email protected] or use the contact form on this site or in the admin.
Cancel a paid agreement by writing to [email protected]. Access continues to the end of the paid period we agreed. We do not prorate except under section 4 or where the law requires it. VAT may be added where due.
4. 14-day withdrawal (consumers)
If you are a consumer, you may withdraw from a paid period within 14 days of that period starting. Write to [email protected]. We will refund the charge for that period. Free signup has no fee to refund.
The right ends if, during that paid period, the organisation sends any outbound Telegram traffic through BottBuddy: a Campaign, a Flow reply, or an agent Inbox reply. Messages already delivered stay delivered. We do not claw them back. You confirm this rule with the required tick on registration.
5. Acceptable use
You must follow Telegram’s terms and applicable law. Do not send unlawful, deceptive, or unsolicited bulk messages; do not probe or attack the service; do not share bot tokens or other tenants’ data; do not use BottBuddy to collect children’s data under 16. We may suspend or delete an organisation that breaks this section. A suspension for breach is not a 14-day withdrawal.
6. Telegram and availability
Telegram may throttle (~30 messages per second per bot on the free Bot API), ban a bot, or fail to deliver. Broadcast duration follows that cap. We are not liable for Telegram outages, bans, or undelivered messages.
7. Data protection
The organisation is the controller of Contact data. We are the processor. Section 12 of the Privacy policy is the Art. 28 agreement; creating an organisation enters it. You must have a lawful basis to message Contacts.
8. Intellectual property
We own BottBuddy and the product name. You own your Flows, copy, and Contact relationships. You grant us a licence to host and send that content as the service requires.
9. Liability
We provide the service as-is within reasonable care. We do not warrant uninterrupted operation or any particular Telegram outcome.
Cap. Our aggregate liability arising from these terms or the service is limited to the amount of the last invoice we issued to that organisation (or €0 if none). We are not liable for indirect, incidental, or consequential loss, lost profits, or Telegram failure.
Nothing here limits liability that Estonian or EU law does not allow us to limit, including mandatory consumer rights and liability for death or personal injury caused by negligence, or for intent or gross negligence.
10. Term and deletion
Either side may stop the service. An owner may delete the organisation. We may delete a Free organisation that has been idle for a long period after notice to the owner email, or immediately for section 5. After deletion, Contact erasure and backup windows follow the Privacy policy.
11. Changes
We may change these terms by posting a new version on this URL. Continued use after the updated date is acceptance. If you do not agree, stop using BottBuddy and delete the organisation.
12. Law and disputes
These terms are governed by the laws of the Republic of Estonia. Courts of Harju County Court, Estonia have jurisdiction, without limiting a consumer’s right to sue in their country of residence where the law requires it.
13. Contact
Average Joe Technology OÜ, Narva mnt 5, 10117 Tallinn, Harju County, Estonia. [email protected].